Shipping details and customer service from Croft.

We are committed to the highest standards of customer service. These notes are here to help you.

Please contact us directly if you have any concerns.

  • Shipping & Delivery

    Please note that the cost of delivery is not included in the product price shown.
    The charge for delivery varies according to the product chosen and the delivery area (UK mainland or other).
    The actual charge for the order is shown on the shopping cart when you have selected a product to order, and you will see the charge before you complete the order.
    Please note our carriers do not class the weekends as working days so any orders placed over the weekend will not be dispatched until the following week.

    (Express delivery is usually the next working day if ordered before 1.00pm, but may occasionally be a day later.)
    We usually use TNT or DPD Local couriers as our delivery service (dependant upon the size and weight of the order),  although this can vary if we can give you a better service by using an alternative courier.  Smaller items may be sent by Royal Mail.
    Please note that the carriage price shown on the website assumes unfettered access to the property. We do use commercial vehicles to deliver, and reserve the right to amend the delivery charge where low bridges, or low-weight bridges affect the delivery. In ALL such cases, we will discuss and agree with you any additional charges prior to making the charge.
    For other areas, including Eire, please telephone or e mail to ask for a price. thank you.
    We may be able to deliver many (but not all) products to most BFPO addresses - please ask. In all cases we will need a UK site telephone number in addition to your usual number. Please phone or e-mail us for more details on BFPO deliveries.

  • Ordering

    You may order online by using this website, or you may order by telephoning 01257 484200.
    We will always be pleased to hear from you, and answer any questions you may have.
    If telephoning, please have your credit or debit card details handy.
    You are also welcome to visit our showroom, or our trade stand at certain championship dog shows.
    Whichever method you choose, please be assured that your details are safe, and we will never pass your card details on to third parties. The only people we inform of your address details are the carriers. You are safe with us.
    Please telephone 01257 484200 for further details. Our sales staff and showroom opening hours are:
    Monday - Friday 9.00am to 4.45pm plus Saturdays 9.00am to 11.45am. (holidays etc excepted.)


  • Payment, Pricing & Promotions

    Unless paying in person by cash, payment may be made by credit or debit card only. We regret that we can no longer accept cheques.
    The cards we accept are Visa, Mastercard and Maestro and all details are processed through the secure gateway - Sagepay.
    The prices shown on this website and elsewhere are given in good faith. Where an error occurs, we reserve the right to charge the correct price, but will only process the new price after having first obtained your agreement.
    We may, from time to time, offer promotional prices on some products. Where this is done it is for a restricted period only. The promotional price may have conditions attached to it.
    In all cases of promotional pricing, the reduced price cannot be applied retrospectively, nor can it be applied after the promotion has expired.

  • Viewing Orders

    If you are registered as a customer, not only can you take advantage of our VIP membership, but you can view current and past orders online.

  • Updating Account Information

    Where you have registered as a customer, you will have given us certain information which includes address and contact details.
    We ask you to keep these details up to date as we cannot be responsible for any problems arising from incorrect recorded details.
    This is especially important when you ask us to deliver to an address other than your registered card address.
    When placing an order, always double check that the delivery address is correct. All of your information is handled by us in conformity with our data protection policy.

  • Thank you.