Privacy, Data Protection, and Cookie Policy

This privacy policy sets out how we at Croft Products (UK) Ltd. (trading as Croft Just Love Dogs) use and protect any information that you give to us when you use this website.
Our full company details may be found on the 'About Us' page or 'Contact Us' page - see link at the Information section at the foot of this page.
Croft Just Love Dogs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Croft Just Love Dogs may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address.
  • demographic information such as postcode, preferences and dog breed owned.
  • how you use the website to help us understand what is of interest to you.
  • other information relevant to customer surveys and/or offers
  • we may place a pixel across the site which enables us to include you in Facebook marketing campaigns and special offers.

The cookies can be controlled by you by indicating your preferences on the pop up consent, or you may e mail or telephone us with your preferences.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails or contact you by Facebook about new products, special offers or other information which we think you may find interesting.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, facebook or mail. We may use the information to customise the website according to your interests.

Data Protection and Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will never sell or pass on your details to any third party other than that necessary to deliver your order (i.e. the parcel carriers). Your information is safe with us.

How we handle your credit or debit card information.

The first thing to say is that we never see your card information when you place an order online on our site. All the information is handled by Sagepay. (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.
Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in our web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site here at Croft, you can be sure that you are completely protected.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute, lease or otherwise provide your personal information to third parties unless we have your permission or are required by law to do so. The online information regarding your credit or debit card details are not seen by us, and are handled by a credit card agency - in our case this is usually SagePay. You will see this as you check out.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us (details on 'contact us' page)

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

How we use cookies

A cookie is a small file which is placed on your computer's hard drive. By using the site you agree to these harmless cookies,and the file is added and the cookie helps analyse web traffic or lets you know when you visit us. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. This includes Google Analytics, which gives us anonymous details of how this site is used.

We may place a pixel across our site which in turn operates Facebook pixels to be used in marketing campaigns and to make you aware of special offers. Our site includes a feature which Informs visitors about cookie use on our website at the first interaction. And most importantly, it allow customers to enable or disable different cookie categories right on our website.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you have any questions or wish to contact us about this privacy and cookie policy, then you may do this by sending an e mail via the link below.